1. Order Processing
All orders are processed within 1 to 2 business days after order confirmation. Orders are not processed or shipped on weekends or public holidays.
For Cash on Delivery (COD) orders, confirmation may be required before processing.
2. Delivery Time
We deliver all orders within Pakistan.
Estimated delivery time:
- 3 to 5 business days
Delivery time may vary depending on your city and courier service.
3. Shipping Charges
Shipping charges are calculated at checkout based on your location and order details.
Free shipping may be offered on selected products or order amounts.
4. Payment Methods
We offer the following payment options:
- Cash on Delivery (COD)
- Bank Transfer
Orders paid via bank transfer will be processed after payment confirmation.
5. Shipment Confirmation
Once your order is shipped, you will receive a confirmation message with tracking details (if available).
6. Order Tracking
You can track your order using the tracking number provided after shipment. Please allow some time for tracking updates.
7. Delivery Delays
We are not responsible for delays caused by:
- Courier companies
- Weather conditions
- Unexpected issues
However, we will try to help you in case of any delay.
8. Incorrect Address
Please make sure your shipping address is correct and complete. We are not responsible for orders delivered to wrong addresses provided by customers.
9. Failed Delivery
If delivery fails due to customer unavailability or incorrect details, the order may be returned. Re-delivery charges may apply.
10. Damaged or Lost Packages
If your order is damaged or lost during shipping, please contact us within a reasonable time. We will review the issue and provide a suitable solution.